1. What is Spice Money wallet?

Ans – Spice Money wallet is issued by Spice Digital ltd, an ISO 9001:2008 & ISO 27001:2013 certified company. It allows instant money transfer services within India. Spice Money is one of its own kinds Semi-closed PPI wallet approved by RBI for instant money transfer service. You can refer the list of RBI authorised Prepaid Payment Instruments here https://rbi.org.in/Scripts/PublicationsView.aspx?id=12043

2.What can I do with Spice Money wallet?

Ans – With Spice Money wallet you can transfer money for end customer to any bank account across India instantly a and earn commission.
To offer money transfer services you have to become an authorized Spice Money agent. In addition to this, with Spice Money wallet doing transaction anytime, anywhere & 24x7 is possible through Spice Money website or app.
Spice Money currently has a network of over 4000 registered agents who are earning as per theteh amount of transaction and the number is increasing each day.

3. What are the benefits of Spice Money wallet?

Ans – Benefits to Agent,
a) Anyone can become a Spice Money agent by providing a Proof of Identity (POI) and Proof of address (POA).
b) Agent can transfer money to any bank account in India and credit will be received in the bank account instantly through IMPS. Agent can also use NEFT to transfer funds.
c) It’s convenient. Agent can transfer upto 25,000 per sender per month to any bank account across India.
d) Secure process with multiple layers of authentication ensure that your money is safe during transit.
Benefits to Customer,
a) Convenience of location & time. Customers do not need to travel to the bank branches and wait in lines.
b) Low fees for money transfer.
c) Instant credit into the bank account through IMPS.
d) Secure and trusted platform with SMS & receipt of transactions.
e) It’s convenient. You can transfer upto 10,000 per month with min KYC & 25,000 per month to any bank account across India by providing a POI & POA.

4. How do I Signup for Spice Money wallet?

Ans - To signup and to become an authorized Spice Money agent visit our Signup page - https://www.spicemudra.com/AOB/ . Provide us details like your Name, Mobile number, email and location to request a callback. Our agents will give you a call and help you with onboarding.
Once your details are verified, you will receive a username and password through SMS.
Use these credentials to login on our mobile app or website (https://b2b.spicesafar.com/Login) and start earning with your money transfer business.




5. What do I get on becoming an authorized Spice Money agent?

Ans – On becoming an authorized Spice Money agent, you will receive the following benefits
a) You will receive a downloadable link of Spice Money App.
b) Based on the amount of your business volume, you will also receive exclusive Spice Money marketing material including authorized agent certificate, posters, banners, booklets, glow sign boards etc.
c) You will earn upto 1.5% commission on every transaction.

6. How do I download the Spice Money android app to start doing transactions?

Ans – As soon as you become a registered Spice Money agent, you will receive a link on your mobile for downloading the Spice Money mobile app. Click on the link and download will start automatically.
Alternatively, you can also give a missed call @ 0172-5258200 to get the download link on your phone.



Also, If you wish to transact with your desktop, laptop or any wired computer, you can visit our website https://b2b.spicesafar.com/Login ; login with your agent ID and password, visit ‘Money Transfer’ tab and click on Spice Money.

7. How safe and secure is Spice Money?

Ans – Spice Money is a completely safe and secure service licensed and approved by RBI.
Safety of your money is our priority. Spice Money Wallet is secured using highest level of encryption. There are multiple layers of security implemented to protect the Spice Money Wallet from any unauthorized access. The best of line network security are implemented to ensure only requests from authorized users enter the network. Any unauthorized request is rejected at the outermost security layer itself and there is no possibility that any Wallet may be hacked.
Moreover, all transactions are user authorized and explicit consent in the form of MPIN is taken from the user to perform any transaction

8. What if my transaction done through Spice Money wallet is not successful, is my money refunded?

Ans – Yes, your money will be instantly refunded back to your Spice Money wallet for any transactions that fail.
Since we use IMPS service to transfer money to banks in India, Success and failures are instant, hence your money is transferred in real time and is refunded instantly upon failure.

9. How can I contact Spice Money wallet customer care?

Ans – You can reach to us through website, email and phone,
a) Website: Visit the ‘Contact Us’ section on our website www.spicemudra.com, fill in the details of your query and submit the form
b) Email: You can email your queries, concerns, feedbacks and complaints to customercare@spicemudra.com
c) Phone: You can also contact our customer care number 0120-6113786 between 9:00 AM and 9:00 PM, except for Sundays and public holidays
Refer our Customer Grievance Policy @ https://www.spicemudra.com/Customer_Grievance_Policy.html

10. Why should I open a Spice Money wallet when I can use my debit card or credit card?
Ans – Your credit cards and debit cards are prone to risks and exposure in this case is of the full balance outstanding in your bank account. This risk is minimised by first loading money into your Spice Money wallet and then using it to transact.

11. Can I transfer funds to a phone number outside the country?

Ans – No. Spice Money wallet only allows you to transfer money to a bank account within India.
Also, you can transfer money to a bank account using account number and IFSC code of the beneficiary

12. How do I load my agent wallet to do transactions?

Ans – You can load money into your agent wallet through Netbanking. This can be done either through our website https://b2b.spicesafar.com/Login or from Spice Money mobile app

13. What if I forgot my Spice Money wallet Agent login password?

Ans – You can click the forgot password link either on our website https://b2b.spicesafar.com/Login or on our mobile app login page. This will allow you to generate an OTP to reset your agent password.
Enter the OTP received on your registered mobile number and create your new password.