1. GENERAL
These terms and conditions shall govern the accessing and availing by You the Services as detailed below when You as an end user approach us or our retailers for the same. By accessing and using the Services, you as the End User agree to be bound by these terms and conditions of use, including any additional guidelines and/or future modifications to these terms and conditions ("Terms"). You agree and acknowledge that the access and use of the Services by You is voluntary and of Your own accord, and that the Terms shall be binding on you, for access and use of the Services, in India ("Territory"). Your access and use of the Services shall be subject to the applicable laws, rules and regulations in force in the Territory, and as may be amended from time to time ("Applicable Laws") Your act of accessing and using the Services, shall be deemed to be Your absolute agreement to these Terms and Privacy Policy (defined below) of Spice Digital Limited ("Spice") as prescribed from time to time.



2. Services

Services herein shall mean the payment services availed by You as an end user ("You/End User") through Spice Money (Wallet) which is a semi-closed prepaid instrument, operated under the authorisation granted by RBI under Payment and Settlement System Act 2007, and shall be linked to Your registered mobile number after Your registration on Wallet. The payment services shall include money transfer services. For the purpose of availing the Services, You will be required to register Yourself upon providing certain information. Upon verification and successful registration, Your user account ("User Account") will get created in the form of a mobile wallet through which You will be able to avail the Services.
Website herein shall mean the www.spicedigital.in.


3. PRIVACY POLICY & DATA PROTECTION
Any personal information You supply to Spice when using the Services will be used by Spice in accordance with its privacy policy ("Privacy Policy") as available in the Website.


4. PROPRIETARY RIGHTS AND LICENCE
4.1. All trademarks, copyright, database rights and other intellectual property rights of any nature in the Website and Services, any name, mark or logo related to Spice and/or the Services are owned either directly by Spice or Spice’s licensors. You should not adapt or use otherwise any name, mark or logo that is identical, or confusingly similar to any of these marks and logos. You agree and acknowledge that the access and use of the Services and Website shall not be construed to confer on You any rights of any nature including rights in any form of intellectual property contained in the Services and/or Website or related to Spice. If in the course of accessing and using the Services and Website, You even unintentionally infringe the rights including rights in any form of intellectual property of Spice or Spice’s licensors in the Services, You shall immediately cease and desist any such use.

4.2. You agree and confirm that You shall not at any time reveal or make public any and all proprietary and/or confidential information relating to Spice, its business, the Services, that You may gain access to during the course of accessing and using the Services. Except as expressly authorized by Spice, You agree not to modify, rent, lease, loan, sell, distribute or create derivative works based on the content comprised in the Website or Services, in whole or in part.


5. CONDITIONS OF USE
5.1. The Website and the Services are not available to persons under the age of 18 or to anyone previously suspended or removed from the Services by Spice. By accepting these Terms and/or by using the Website/Services, You represent that You are at least of the age of 18 years.

5.2. The Website and the Services here under are currently made available to You for Your personal and non-commercial use. Spice reserves the right to amend or withdraw the Website and the Services, provided to You in accordance with these Terms, at any time and for any reason.

5.3. You acknowledge that the terms of agreement with Your respective telecom or internet service provider will continue to apply when using the Services. As a result, You may be charged by the respective telecom or internet service provider for access to network connection services for the duration of the connection while accessing the Website and the Services or any such third party charges as may arise. You accept responsibility for any such charges that arise, and shall not claim the same from Spice or dispute the same.

5.4. If You are not the bill payer for the internet services provided by the telecom operator/internet service provider being used to access the Services, You will be assumed to have received permission from the bill payer for using the Services.

5.5. You are solely responsible for Your use of the Services. Spice does not create, monitor, examine or inspect the content delivered to You through the Services, if any. Such content may include links to third-party websites and content. The linked content is not under Spice’s control and Spice is not responsible whatsoever for the content of any such linked content. The content does not represent or reflect any advice, views, opinions or beliefs of Spice.

5.6. You must only use the Services and anything available via the Services for lawful purposes (complying with all Applicable Laws), in a responsible manner, and not in a way that might damage Spice’s name or reputation or that of any of Spice’s affiliates or service providers. You agree and acknowledge that the use of the information delivered to You through the Services is Your sole responsibility and that Spice shall not at any time be held responsible for any unlawful usage of the information secured through the Services, by You.

5.7. You may find advertising or other content delivered with the use of Services that link to the sites and mobile applications and services of Spice’s partners, advertisers, sponsors, licensors and other third parties and service providers. Spice does not control the content, advertisement or links that appear through the Services and are not responsible for the practices employed by those websites and mobile applications linked to or from the Services. In addition, these sites and mobile applications or services, including their content and links, may be constantly changing. These sites and mobile applications and services may have their own terms of use and customer service policies. Browsing and interaction on any other website, advertisements and mobile applications which have a link in the Services, is subject to that website’s, advertisements and mobile applications own terms and policies.
You may find campaigns and offers organized by Spice (on its own or along with Spice’s partners, Suppliers, advertisers, sponsors, licensors and other third parties and service providers), from time to time which may be made available to You in the course of Your access and use of Services. If You choose to participate in such campaigns and offers, You agree that Your participation shall be voluntary and at Your sole discretion. Further, You should read and understand fully the contents of such campaigns and offers and should be in agreement with them before Your participation. These campaigns and offers may have their own terms of use and customer service policies available on their respective websites and You agree to such terms of use and policies before You participate in any of them. Spice shall not be liable for any costs, liabilities, expenses and damages to You or any third parties arising out of and in course of Your participation in such campaigns and offers and Your availing the benefits therefrom.

5.8. You will not, nor allow third parties on Your behalf to (i) make and distribute copies of the Website (ii) attempt to copy, reproduce, alter, modify, reverse engineer, disassemble, decompile, transfer, exchange or translate the Website; or (iii) create derivative works of the Website of any kind whatsoever.

5.9. You shall not host, display, upload, modify, publish, transmit, update or share any information that:
(a) belongs to another person and to which You do not have any right to;
(b) is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another's privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever; or unlawfully threatening or unlawfully harassing including but not limited to "indecent representation of women" within the meaning of the Indecent Representation of Women (Prohibition) Act, 1986;
(c) harm minors in any way;
(d) infringes any patent, trademark, copyright or other proprietary rights or third party’s trade secrets or rights of publicity or privacy or shall not be fraudulent or involve the sale of counterfeit or stolen items;
(e) violates any law for the time being in force;
(f) deceives or misleads the addressee/ users about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;
(g) impersonate another person;
(h) contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource; or contains any Trojan horses, worms, time bombs, cancelbots, easter eggs or other computer programming routines that may damage, detrimentally interfere with, diminish value of, surreptitiously intercept or expropriate any system, data or personal information;
(i) threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognisable offence or prevents investigation of any offence or is insulting any other nation.
(j). shall not be false, inaccurate or misleading;


6. CONDITIONS OF USE SPECIFIC TO THE SERVICES
You agree and acknowledge the following:
(i) You are solely responsible for entering the correct information (name, phone number, email address, home address, Date of Birth, Gender etc.);
(ii) Spice is not responsible for faulty internet connection or electricity failure or any other problem on Your side while availing the Services;
(iii) Spice shall not in any way be liable for any delay, disruption or defects in the online payment facility provided by any financial institution/bank/payment gateway service provider. You acknowledge that You assume all the risks involved in using the online payment facility provided by the financial institution/bank/payment gateway service providers and Spice shall not be in any way liable for any damage, loss, expense, liability or detriment caused (directly or indirectly) by a defect in said online payment facility.
(iv) Your User Account shall be valid for a period of twelve months from the date of creation of the User Account, or from the date of last transaction made by You while availing the Services through the User Account, whichever is later. After the expiry of said validity period, Your User Account shall get blocked and You will be intimated accordingly. However, in case You make request for unblocking Your User Account within three months of receipt of the information about blocking of Your User Account, the said validity period of Your User Account shall get automatically extended for a period of twelve months from the date of receipt of such request or from the date of last transaction made by You while availing the Services, whichever is later, otherwise, Spice reserves the right to forfeit the outstanding balances lying in Your User Account at the expiry of said three months. However, before the forfeiture becomes effective, You shall be cautioned at reasonable intervals during the 30 days period prior to the expiry of said three months period, by SMS or e-mail. After expiry of each validity period, the rules governing the extension of validity period and forfeiture shall be the same as mentioned above.
(v) Your correspondence or related activities with third parties, including payment transactions under the Services are solely between You and that third party. You agree that SPICE will not be responsible or liable for any loss or damage of any sort incurred as the result of any of Your transactions with third parties.
(vi) Fee-based Services require You to pay a charge or fee, as described in the specific conditions included where those Services are offered:
A. You agree to pay all fees and charges which are specified for availing any fee based Services. Unless otherwise noted, all currency references are in Indian Rupees.
B. SPICE may, upon notice if required by applicable laws, at any time change the amount of, or the basis for determining, any fee or charge, or institute new fees or charges.
C. All taxes, levies, cesses or statutory claim for the charge or fee paid to SPICE shall be borne and paid by you, whether past, present or future, including penalties or claims of any nature whatsoever.
D. The cost of connectivity including but not limited to voice calls, GPRS activation charges, internet charges and charges for sending/receiving SMS from designated numbers will be borne by You as per the charges specified by Your respective service providers.
(vii) Refund of amount loaded/reloaded in User Account, as the case may be, will be done in accordance with regulatory framework prevailing and as amended from time to time.
(viii) SPICE shall not be liable/ responsible for any defect in the product/merchandise/goods/services purchased/availed from third parties through Wallet.
(ix) SPICE is not responsible in any manner whatsoever for non-provisioning of the Services due to GPRS/EDGE/3G failure/internet connectivity failure/download error.
(x) You understand and agree that password and other information with respect to your User Account are confidential information.
(xi) You agree to immediately change the password on receipt and to continue changing the password periodically (recommended every 15 days).
(xii) You agree that SPICE shall not be responsible if you share your password and other confidential information about Your User Account with any person or fail to abide by the advice given in these Terms about changing password periodically.
(xiii) You understand and agree that Your User Account is linked to your registered mobile number.
(xiv) SPICE will not be held liable for unauthorized use of User Account on account of loss/theft/misplacement of Mobile number and/or SIM, unless You have informed SPICE customer care about such loss/theft/misplacement and have blocked User Account temporarily till You reactivate the same using a new SIM with same mobile number. It must be noted that You shall continue to be held liable for any unauthorized use of your User Account till You inform SPICE customer care about such loss/theft/misplacement and Your request for blocking your User Account is executed.
(xv) You agree and acknowledge that SPICE shall not be responsible for any use/misuse of User Account in any manner whatsoever.
(xvi) SPICE may amend the procedure and process of creation and operation of User Account in compliance with any laws or direction/order of any government/ statutory/regulatory authority and/or court, with or without intimation to the User.
(xvii) As of now Spice is providing Services in the Territory only, therefore only individuals of 18 years or older and residing in India may enroll for the Services. Spice reserves the right to prevent access to the Website and the Services there under from mobile number or IP addresses outside of India.
(xviii) You agree and undertake that You shall not use or create fake ID or provide any fake/false profile information for availing the Services through the Website.
(xix) You agree to promptly notify Spice of any change in Your mobile number or email address or any other details in Your personal profile by sending an e-mail to mcom.support@spicedigital.in.
(xx) Spice will not be liable to pay any compensation if any error occurs due to any technical or manual fault at the end of the web server holder.
(xxi) You are solely responsible for Your device and the internet services that connect Your said device to the Website.
(xxii) You agree and confirm that You shall not be entitled to opt out of receiving transactional messages pertaining to the Services.
(xxiii) You agree and confirm to provide SPICE any and every detail SPICE requires to obtain from You, including such other personal or proprietary information relating to any of Your acts or omissions or violations of other persons who may be a party with You, on suspicion or otherwise in relation to the use of Website.


7. Modifications and Interruption to Service
Spice reserves the right to modify or discontinue the Service with or without notice to You. Spice shall not be liable to You or any third party should Spice exercise its right to modify or discontinue the Service. You acknowledge and accepts that Spice does not guarantee continuous, uninterrupted or secure access to Website and operation of our Website may be interfered with or adversely affected by numerous factors or circumstances outside the control of Spice.


8. Collection of End User Information
You agree and acknowledge that Spice may collect IP address and Website usage information from You .
Spice may use the above information, inter alia

  • to maintain, operate, provide and enhance our Website and Services; and
  • to comply with legal requirements or process, or where necessary to prevent or investigate fraud, to protect the safety of an individual.
  • Spice may share Your personally identifiable information with suppliers, subcontractors, vendors and other businesses that we employ to perform functions on our behalf. For example, Spice may employ third parties to send email campaigns or provide marketing assistance, or provide customer service. These entities have access to Your information only for the purposes of performing the functions for which we have engaged them. If such entities have access to Your personally identifiable information, their agreements with us require them to keep Your information confidential.


    9. AVAILABILITY
    9.1. Spice will use reasonable efforts to make the Services available at all times. However You acknowledge the Services are provided over networks of internet service providers and dependent on them , so the quality and availability of the Services may be affected by factors outside of Spice’s reasonable control. In the event the Services are unavailable to You for any factors not attributable to Spice and due to any reasons attributable to any third party service provider, Spice shall not be responsible for the same in any event whatsoever.
    9.2.You hereby agree and confirm that Spice shall not be held liable for any unavailability or non-functionality of the Website or Services due to war, industrial action, flood, or act of God. You further agree and confirm that Spice shall not be responsible for any disruption in the functionality of the Services and/or any unavailability in the Services, arising due to the internet service provider and/or any other third party, and/or any intermediary who may deliver the Services to You and that You shall not hold Spice liable for any of the same.


    10. SYSTEM REQUIREMENTS
    10.1. In order to access and use the Services, You are required to have a mobile, computer or laptop or any compatible device with internet connectivity.
    10.2.It is Your responsibility to ensure Your device meets all the necessary technical specifications to enable You to access and use the Services.


    11. TERMINATION
    Notwithstanding any remedies that may be available under any Applicable Law, Spice may temporarily or permanently deny, limit, suspend, or terminate the Services provided to You, if Spice believes that: (a) You have abused Your rights to use the Services; or (b) You are in breach of this Terms or Privacy Policy; or, (c) You have performed any act or omission that violates any Applicable Law, rules, or regulations; or, (d) You have performed any act or omission which is harmful or likely to be harmful to Spice, or any other third party, including other users or suppliers of Spice or the service providers; or, (e) You made use of the Services to perform an illegal act, or for the purpose of enabling, facilitating, assisting or inducing the performance of such an act; or, (f) You made any confidential and/or proprietary information pertaining to the Spice and/or the Services public without the prior written consent of Spice. You agree that notwithstanding the termination, Spice will continue to be entitled to use the information supplied by You or collected from You during the use and access of the Services by You.


    12. LIMITATION OF LIABILITY
    SPICE, INCLUDING ITS OFFICERS, DIRECTORS, SHAREHOLDERS, EMPLOYEES, SUB-CONTRACTORS, AGENTS, PARENT COMPANIES, SISTER COMPANIES, SUBSIDIARIES AND OTHER AFFILIATES WILL NOT BE LIABLE, TO THE MAXIMUM EXTENT PERMITTED BY THE APPLICABLE LAW, FOR ANY DIRECT, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGE, OR ANY OTHER DAMAGE AND LOSS (INCLUDING LOSS OF PROFIT, LOSS OF DATA AND WORK STOPPAGE), COSTS, EXPENSES AND PAYMENTS, REGARDLESS OF THE ALLEGED LIABILITY OR FORM OF ACTION, WHETHER IN CONTRACT, TORT OR OTHERWISE, INCLUDING NEGLIGENCE, INTELLECTUAL PROPERTY INFRINGEMENT, PRODUCT LIABILITY AND STRICT LIABILITY, THAT MAY RESULT FROM, OR IN CONNECTION WITH THE USE OR THE INABILITY TO ACCESS AND USE THE WEBSITE OR THE SERVICES, OR FROM ANY FAILURE, ERROR, OR DOWNTIME IN THE FUNCTION OF THE SERVICES, OR FROM ANY FAULT OR ERROR MADE BY SPICE'S STAFF, OR FROM YOUR RELIANCE ON CONTENT DELIVERED THROUGH THE SERVICES, OR FROM ANY COMMUNICATION WITH SPICE OR FROM ANY DENIAL OR CANCELLATION OF REQUEST FOR INFORMATION THROUGH THE SERVICES, OR FROM RETENTION, DELETION, DISCLOSURE OR ANY OTHER USE OR LOSS OF CONTENT THROUGH THE SERVICES, REGARDLESS OF WHETHER SPICE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN ANY EVENT, YOUR SOLE REMEDY WILL BE LIMITED TO THE CORRECTIONS OF SUCH ERRORS, AS DEEMED FIT BY SPICE IN ITS SOLE DISCRETION. WITHOUT PREJUDICE TO THE AFORESAID, IT IS HEREBY ACKNOWLEDGED BY THE END USER THAT THE AGGREGATE LIABILITY OF SPICE, FOR ANY REASONS WHATSOEVER, WILL NOT EXCEED RS. 100/- (RUPEES ONE HUNDRED ONLY) OR THE TOTAL COST PAID BY THE END USER IN THE PERIOD OF 12 (TWELVE) MONTHS PRIOR TO WHICH THE CLAIM AROSE, WHICHEVER IS LOWER.


    13. DISCLAIMER OF WARRANTIES
    13.1. EXCEPT AS EXPRESSLY SET FORTH IN THIS TERMS, SPICE EXPRESSLY DISCLAIMS ANY OTHER WARRANTY WITH RESPECT TO THE USE OF THE WEBSITE/SERVICES OR ANY CONTENT OR INFORMATION DELIVERED OR SENT THROUGH THE SERVICES TO YOU. THE SERVICES ARE PROVIDED WITHOUT ANY EXPRESS OR IMPLIED GUARANTEE OR ASSURANCE OF QUALITY, RELIABILITY OF THE INFORMATION DELIVERED THROUGH THE SERVICES. SPICE DISCLAIMS ALL EXPRESS AND IMPLIED WARRANTIES WITH REGARD TO THE SERVICES. SPICE DOES NOT WARRANT OR GUARANTEE THAT THE USE OF THE SERVICES WILL NOT CAUSE ANY DAMAGES TO YOUR MOBILE PHONE, COMPUTER/LAPTOP AND ANY OTHER COMPATIBLE DEVICE OR TO ANY OTHER SERVICES PROVIDED TO YOUR MOBILE PHONE, COMPUTER/LAPTOP AND ANY OTHER COMPATIBLE DEVICE OR WEBSITE AND CONTENT THAT RESIDE ON YOUR MOBILE PHONE, COMPUTER/LAPTOP AND ANY OTHER COMPATIBLE DEVICE. YOU AGREE AND ACKNOWLEDGE THAT THE USE, AND ACCESS OF THE SERVICES IS ENTIRELY, OR AT THE MAXIMUM PERMITTED BY THE APPLICABLE LAW, AT YOUR OWN RISK.
    13.2. SPICE DOES NOT WARRANT OR GUARANTEE THAT THE WEBSITE AND SERVICES WILL OPERATE IN AN UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE MANNER, OR THAT THE SERVICES WILL ALWAYS BE AVAILABLE OR FREE FROM ERRORS OR THAT THE SERVICES WILL BE IMMUNE FROM UNAUTHORIZED ACCESS.
    13.3. SPICE DOES NOT WARRANT, GUARANTEE OR MAKE ANY REPRESENTATIONS THAT YOU WILL FIND THE SERVICES SUITABLE FOR YOUR NEEDS. SPICE DOES NOT WARRANT OR GUARANTEE THAT THE INFORMATION YOU RECEIVE TO YOUR MOBILE, COMPUTER/LAPTOP AND ANY OTHER COMPATIBLE DEVICES WILL BE FREE FROM TECHNICAL INACCURACIES.
    13.4. SPICE CANNOT AND DOES NOT GUARANTEE THAT THE WEBSITE AND/OR SERVICES WILL BE FREE FROM VIRUSES AND/OR OTHER CODE THAT MAY HAVE CONTAMINATING OR DESTRUCTIVE ELEMENTS. IT IS YOUR RESPONSIBILITY TO IMPLEMENT APPROPRIATE SECURITY SAFEGUARDS (INCLUDING ANTI-VIRUS AND OTHER SECURITY CHECKS) TO SATISY YOUR PARTICULAR REQUIREMENTS AS TO THE SAFETY AND RELIABILITY OF THE SYSTEM.
    13.5. SPICE WILL BE ENTITLED TO USE, SUBJECT TO THE PRIVACY POLICY AS DEFINED ABOVE, ANY INFORMATION SUPPLIED BY YOU DURING THE COURSE OF ACCESSING AND USING THE SERVICES.


    14. INDEMNIFICATION
    You agree to indemnify and hold Spice, the licensors, business partners of Spice or the service providers and their respective officers, directors, shareholders, employees, sub-contractors, agents, parent companies, sister companies, subsidiaries and other affiliates, indemnified and harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of Your use of the Website or Services, any unauthorised use of the Website/Services by You, Your violation of these Terms, or Your violation of any rights including rights in any form of intellectual property of any third party and/or any violation of applicable law by You.


    15. AMENDMENTS TO THE TERMS
    Spice may amend and modify this Terms from time to time, including any and all documents and policies incorporated thereto without any prior notice to You. You agree to be bound by any of the changes made in the Terms, including changes to any and all documents and policies incorporated thereto. Continuing to access and use the Services will indicate Your acceptance of the amended Terms. If You do not agree with any of the amended Terms, then You must avoid any further use and access of the Services. Spice advises You to periodically read these Terms, as it may change from time to time.


    16. ENTIRE AGREEMENT
    The "Terms" including the Privacy Policy constitutes the entire agreement between You and Spice and governs Your access and use of the Services, superseding any prior agreements between You and Spice with respect to the Website and Services.


    17. GOVERNING LAW AND JURISDICTION
    17.1. These Terms shall be governed by the laws of India. You and Spice agree to submit to the personal and exclusive jurisdiction of the courts of New Delhi. In case of any dispute or other matter arising in reference to the Terms and/or the Services, such dispute or other matter shall be referred to a sole arbitrator appointed by Spice and shall be governed by the Arbitration and Conciliation Act, 1996, amended from time to time. The venue for arbitration shall be New Delhi, and shall be conducted in English language. All the costs, charges and expenses in connection to the arbitration shall be solely borne by the End User who raised the dispute.
    17.2.Subject to the provisions of clause 18.1 above, the courts having jurisdiction under the provisions of the Arbitration and Conciliation Act, 1996, to determine all the matters which the court is entitled to determine under the Act, including, without limitation, provision of interim reliefs under the provisions of section 9 of the Arbitration and Conciliation Act, 1996, shall exclusively be the courts at New Delhi, India.


    18. WAIVER AND SEVERABILITY OF TERMS
    The failure of Spice to exercise or enforce any right or provision of the Terms shall not constitute a waiver of such right or provision. If any provision of the Terms is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavour to give effect to the parties' intentions as reflected in the provision, and the other provisions of the Terms remain in full force and effect.


    19. SURVIVAL
    You agree and confirm that the indemnities, confidentiality obligations, limitation of liability, disclaimer of warranties, dispute resolution mechanism, shall survive the efflux of time.


    20. RELATIONSHIP
    You agree and acknowledge that Your relationship with Spice is not a confidential, fiduciary or other special relationship.


    21. GRIEVANCE REDRESSAL AND GRIEVANCE OFFICER
    In accordance with Information Technology Act, 2000 and rules made there under, the name and contact details of the Grievance Officer are as under:
    Grievance Officer:
    Name: Manav Minocha
    Email Address: Manav.minocha@spicedigital.in; (with a copy to mcom.support@spicedigital.in)
    Contact telephone number: 0120-3859446 (Timing: 10:00 AM to 5:00PM from Monday to Friday except public holiday)
    In case You have any complaints or grievance, You may either contact or write to the Grievance Officer on the contact details, as above with a copy to notice@spicedigital.in. You can read our Customer Grievance Policy at http://www.spicemudra.com/Customer_Grievance_Policy.html
    If You believe any materials accessible on or from this Website infringe Your copyright, You may request removal of those materials (or access thereto) from this Website by contacting Grievance Officer as specified above and by providing the following information:
    1. Identification of the copyrighted work that You believe to be infringed. (Please describe the work, and where possible include a copy or the location (e.g., URL) of an authorized version of the work.)
    2. Identification of the material that You believe to be infringing and its location. (Please describe the material, and provide us with its URL or any other pertinent information that will allow us to locate the material.)
    3. Your name, address, telephone number and (if available) e­mail address.
    4. A statement that You have a good faith belief that the complained of use of the materials is not authorized by the copyright owner, its agent or the law.
    5. A statement that the information that You have supplied is accurate, and indicating that under penalty of perjury, You are the copyright owner or are authorized to act on the copyright owner's behalf.

    22. Please submit any questions You have about these Terms and/or Privacy Policy or any problems concerning the Service by email to mcom.support@spicedigital.in by telephone on +919216346401 between the hours of 10 am to 5 pm, Monday to Friday, except public holiday or write to us at:

    Spice Digital Limited,
    S Global Knowledge Park,
    19A & 19B, Sector 125,
    NOIDA 201301,
    Uttar Pradesh, India.
    Kind Attention: Amit Nigam
    Spice Digital Limited is a limited company, registered under the laws of India, having its registered office at 60-D, Street No. C-5, Sainik Farms, New Delhi 110063, India and corporate office at S Global Knowledge Park, 19 A and 19 B, Sector-125, Noida 201301.

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    1- lkekU;% ;s fuEu fu;e o ’krsZ vkids }kjk lsokvksa] tks uhps of.kZr gS] ds mi;ksx ,oa miHkksx dks lapkfyr djsxk tc vki lsokvksa ds vafre mi;ksxdrkZ ds rkSj is gesa ;k gekjs [kqnjk izfrfuf/k dks bldk mi;ksx djus ds fy;s laidZ djsaxsaA vkids }kjk bu lsokvksa dk crkSj vafre mi;ksxdrkZ mi;ksx o miHkksx bl ckr dh lgerh gS fd vki bLrseky djus dh fuEukafdr fu;e o ’krsZ rFkk Hkfo"; esa blesa le;-le; ij tkjh fd;s x;s vfrfjDr fn’kk funsZ’kksa vFkok Hkfo"; esa lq/kkj fd;s x;s lHkh lsok ’krksZ vkSj fu;eksa ¼**’krsZ**½ dk Hkh ikyu djsaxsaA vki blls lger gSa vkSj vfHkLohd`fr nsrs gS fd iznRr lsokvksa dk vkids }kjk bLrseky vkidh LosPNk ls gS rFkk fn;s x;s ^^’krksZ^^ dk vuqikyu vki ij ck/;dkjh gksxkA miyC/k djk;s x;s lsok ds ^^’krsZ^^ Hkkjr ds Hkksxksfyx {ks= ¼^^{ks=**½ ds vUnj vki ij ykxw gksaxsaA vkids }kjk lsokvksa dk mi;ksx ^^{ksa=^^ esa izpfyr lHkh rjg dh fof/k] fu;ekoyh ,oa fu;eu vFkok muesa le; le; ij fd;s x;s la’kks/ku ¼^^izpfyr fof/k^^½ ds vuqlkj gksxk rFkk og lHkh izpfyr fof/k vkidksa ekU; gksaxsaA vkids }kjk lsokvksa dk mi;ksx lHkh ^^’krsZ^^ vkSj xksifu;rk ds uhfr ¼tSlk ;gk¡ uhps ifjHkkf"kr gS½ ls vkidh iqjh rjg ls lgerh ekuh tk;sxh ftl ij fuEu esa foLrkj ls ppkZ dh x;h gS vkSj bls LikbZl fMthVy fyfeVsM ¼LikbZl½ }kjk le; le; ij cnyk Hkh tk ldrk gSA


    2- lsok;sa%& lsok ls ;gk¡ vfHker gksxk Hkqxrku lsok ftldk miHkksx vki ,d vafre mi;ksxdrkZ ds rkSj ij ¼^^vki@vafre mi;ksxdrkZ^^½ Spice Mudra ¼ok¡ysV½ ds }kjk djsaxsa tksfd ,d lseh DykstM izhisM Hkqxrku fy[kr gS ftldk ifjpyu vkj-ch-vkbZ- }kjk Hkqxrku vkSj fuiVku iz.kkyh vf/kfu;e 2007 ds vUrZxr izkf/kd`r fd;k x;k gSA bls vkids iathd`r eksckby uEcj ds lkFk tksM+ fn;k tk;sxkA rr~i'pkr vkidk ok¡ysV iathd`r gks tk;sxkA Hkqxrku lsok esa ’kkfey gksxk euh@:I;s& iSlksa dk LFkkukUrj.kA gekjs lqfo/kkvksa ds mi;ksx djus ds fy;s ;g vko’;d gksxk fd vki viuk iathdj.k gekjs ikl djk;s vkSj blds fy;s vkidks ge yksxks dks dqN lwpuk;sa miyC/k djkus gksaxsA iznr fd;s x;s lwpukvksa ds lR;kiu vkSj vkids lQy iathdj.k gksus ds Ik’pkr~ vkidk eksckby ok¡ysV ds :Ik esa ;wtj ,dkmaV ¼^^;wtj ,dkmaV**½ dk fuekZ.k gksxk ftlds ek/;e ls vki ^^lsokvksa^^ dk mi;ksx dj ldsaxsA ;gkW ij ^^osclkbZV^^ dk vFkZ gksxk www.spicedigital.in


    3- xksifu;rk dh uhfr ,oe~ vkWdM+ks dh lqj{kk%& ^^lsokvksa^^ dh mi;ksfxrk ds nkSjku vkids }kjk miyC/k djk;s x;s fdlh Hkh O;fDrxr lwpuk dk bLrseky LikbZl }kjk viuh xksifu;rk dh uhfr ds rgr gh fd;k tk;sxk tks ^^osclkbZV^^ ij miyC/k gS ¼^^xksifu;rk uhfr^^½A


    4- ekfydkuk gd vkSj vuqKk% LikbZl vFkok LikbZl ds vuqKk/kkjd dk gh ^^lsokvksa^^ ;k ^^osclkbZV ds lHkh VªsM ekdZ] dkWihjkbZV] vk¡dM+k vk/kkfjr vf/kdkj] ckSf)d lEink dk vf/kdkj] dksbZ uke] fpUg ;k LikbZl ls lacaf/kr dksbZ Hkh yksxks ij ,dek= vf/kdkj gksxkA vkidks fdlh Hkh uke] VªsM ekdZ ;k yksxks dk bLrseky ugha djuk pkfg;sa tks buls feyrs tqyrs gksa vFkok ftlls fdlh Hkh rjg dk Hkze iSnk gksrk gksA vki blls lger gS vkSj viuh Lohd`fr nsrs gS fd ^^lsokvksa^^ rFkk ^^osclkbZV** dk mi;ksx vkidks ^^osclkbZV^^ vkSj ^^lsokvksa^^ dh ckSf)d lEink ij vkidk fdlh Hkh izdkj dk dksbZ Hkh vf/kdkj iznku ugha djrkA;fn miyC/k ^^lsokvksa^^ ds mi;ksx ds nkSjku tkus vutkus esa LikbZl vFkok LikbZl ds vuqKk/kkjdksa ds fdlh Hkh vf/kdkj ftles ckSf)d laink Hkh ’kkfey gS xyr ;k uktk;t bLrseky djrs gS ;k ik;s tkrs gS rks vki rrdkfyd izHkko ls ,slk djuk cUn dj nsaxsa vkSj vkxs ,sls fdlh Hkh gjdr ls ckt vk;saxsA


    4-1 vki blls lger gS vkSj iqf"V djrs gS fd ^^lsok^^ ds miyC/krk ds nkSjku vki fdlh Hkh xksiuh; lwpuk ;k ekfydkuk lwpuk tksfd Likbl vkSj blds O;kikj ls lacaf/kr gS] fdlh vU; ds lkFk lk>k ugha djsaxsa vki ,slk dke rc rd ugha djsaxsa tc rd fd vkidks LikbZl }kjk Li"V rkSj ls ,slk djus ds fy;s izkf/kd`r ugha fd;k x;k gksA vki bl ckr ls lger gS fd bl ^^osclkbZV^^ ;k ^^lsokvksa^^ dh fdlh Hkh lkexzh esa iqjh ;k vkaf’kd rkSj ij dksbZ Hkh ifjorZu vius vki ugha djsaxs] bls fdjk;s ;k iV~Vs ;k jsgu ds rkSj ij fdlh dks ugha j[ksaxsa uk gh blds fo"k; oLrq dks fdlh vU; dks nsaxsaA


    5- bLrseky dh ’krsZ%&

    5-1 ^^osclkbZV** rFkk ^^lsok;s**a oSls yksxks ds fy;s miyC/k ugha gS ftudh mez 18 o"kZ ls de gS ;k iwoZ esa LikbZl }kjk mUgsa lacaf/kr lqfo/kkvksa ds iz;ksx djus ls fuyaafcr fd;k x;k gS vFkok mUgsa lsok ds miyC/krk ls gVk fn;k x;k gSA


    5-2 osclkbZV^^ vkSj ^^lsok;sa^^ vkids O;fDrxr bLrseky ds fy;s gSA budk dksbZ Hkh okf.kT;hd mi;ksx vekU; vkSj xyr gksxkA LikbZl ds ikl ;g vf/kdkj lqjf{kr gksxk fd og ^^oslkbZV^^ vkSj ^^lsokvksa^^ esa cnyko djsa ;k mUgsa okil ys ysaA ,slh dk;Zokgh LikbZl }kjk fdlh Hkh le;] fcuk dkj.k crkvksa uksfVl ds fd;k tk ldrk gSA


    5-3 vkius viuh ;g lgefr nh gS fd vHkh orZeku esa baVjusV ;k vU; VsyhdkWe lqfo/kk iznku djus okys ,stsfUl;ksa ds lkFk vkidk djkj vki ij ykxw gksxk tc bu ^^lsokvksa^^ dk vki mi;ksx djsaxsaA blds ifj.kke Lo:i baVjusV lsok ;k Vsfydke lsok iznku djus okyh ,stsfUl;ksa dh lsokvksa dk vki tc rd bLrseky djrs jgsaxsa rc rd oks ,tsfUl;k¡ viuh lsok dk ewY; vki ls ysrs jgsaxhA vki ;g Hkh Lohdkj djrs gS fd ,sls lHkh lsok ewY; dh ns;rk vkidh gksxhA bl ns;rk dh Hkqxrku dh ftEesnkjh LikbZl dh ugha gksxh uk gh blds fy;s vki LikbZl ls dHkh dksbZ fookn djsaxsaA


    5-4 ;fn vki VsyhdkWe vkijsVj ;k baVjusV lsok iznr djus okys ds fcy HkqxrkudrkZ ugha gSa vkSj muds }kjk iznr lsokvksa dk mi;ksx vki ^^lsokvksa** dk mi;ksx djus ds fy, djrs gSa rks ;g ekudj pyk tk;sxk fd ,slk djus dh okLrfod fcy HkqxrkudRrkZ ls vkidks vuqefr iznku dh x;h gSA


    5-5 vkids }kjk bLrseky dh tk jgh lHkh ^^lsokvksa^^ ds fy;s flQZ vki [kqn ftEesokj gksaxsaA bl lsok }kjk miyC/k djk;s tkus okys fo"k; oLrq ;k lkexzh dk LikbZl }kjk dksbZ fuekZ.k] ijh{k.k ;k uhfj{k.k ugha fd;k tkrk gSA ^^lsok^^ dh fdlh fo"k; oLrq ;k lkexzh esa fdlh rhljs i{k ds osclkbZV dk fyad gks ldrk gS rks bl ij LikbZl dk dksbZ fu;=.k ugha gksxk QyLo:i LikbZl blds fy;s ftEesokjh ugha ysxkA ,sls rhljs i{k }kjk miyC/k djk;s x;s fdlh Hkh lkexzh vFkok dksbZ Hkh ijke’kZ] fopkj ;k voyksdu ;k fo’okl] LikbZl dk ugha gksxkA


    5-6 vki fuf’pr rkSj ij ^^lsokvksa^^ dk miHkksx vkSj lsok ds ek/;e ls miyC/k fdlh Hkh pht dk mi;ksx fof/kd rkSj ls ekU; mn~ns’;ksa ds iwfrZ ds fy;s gh djsaxsa] ^^izpfyr fof/k^^ dk vuqikyu djrs gq,] ,slk vki iqjh ftEesokjh ls djsaxsa vkSj ,slk dksbZ dke ugha djsaxsa fd ftlls LikbZl ds uke] ’kksgjr ij dksbZ vkWp vk;s vFkok fdlh vU; LikbZl vuqKki=/kkjh ;k lsok iznku djus okys ij dksbZ foijhr vlj iM+sA vki blls lger gS vkSj ;g Lohd`fr nsrs gS fd bl ^^lsok^^ ds ek/;e ls miyC/k tkudkfj;ksa dk bLrseky vki viuh iqjh tokcnsgh ds lkFk djsaxsa vkSj LikbZl miyC/k djk;sa x;s lwpukvksa ds nq:i;ksx vFkok xSj dkuwuh bLrseky djus ij fdlh Hkh rjg ftEesokj ugha gksxkA


    5-7 bl ^^lsok^^ dh miyC/krk vFkok mi;ksx ds nkSjku vki ^^lsok^^ esa foKkiu rFkk vU; fo"k; oLrq ds fyad Hkh ik;saxsa] ftlds }kjk vki LikbZl ds lk>snkj] foKkiudrkZ] leFkZd] vuqKki=/kkjh] dksbZ rhljk i{k ;k lsok iznkrk ds osclkbV ;k eksckby ,fIyds’ku rd igq¡p ldrs gSA ,slh fdlh osclkbZV ;k eksckby ,fIyds’ku ds fdlh Hkh lkexzh ;k fo"k; oLrq ds izfr LikbZl ftEesokj ugha gksxk D;ksafd LikbZl dk ,slh fo"k; oLrq ;k foKkiu vFkok fdlh vU; fyad ls miyC/k djk;s x;s fdlh Hkh lsok ij dksbZ Hkh fu;U=.k ugha gksrk gSA vr% LikbZl mu osclkbZV ;k eksckbZy ,fIyds’ku ds mi;ksfxrk dh dksbZ Hkh ftEesokjh ugha ysrk gSA blds vfrfjDr ;s lkbZV~l] mudh lsok;sa vkSj eksckbZYk ,fIyds’ku] lsok;sa] fo"k; oLrq vkSj muds fyad lHkh le; le; ij cnyrs jgrs gSA bu lkbZVl] eksckbZy ,fIyds’ku vkSj lsokvksa ds bLrseky vkSj xzkgd lsok dh viuh vyx uhfr gks ldrh gSA vkidk fdlh vU; osclkbZV ;k foKkiu ;k eksckby ,fIyds’ku ij ikjLifjd fØ;k vkSj czkmflax djuk] ml osclkbZV ;k foKkiu ;k eksckbZy ,fIyds’ku ds vius vyx ’krZ vkSj uhfr;k¡ ds vuqlkj gksxhA
    LikbZl }kjk vk;ksftr dSaisu ,oa izLrko vkidks miyC/k djk;k tk ldrk gS ¼,slh fo"k; oLrq LikbZl ds [kqn dk gks ldrk gS ;k muds lk>snkj dk] vkiwfrZdrkZ] foKkiu nkrk] izk;kstd] vuqKkifr] dksbZ Hkh rhljk i{k vkSj lsok iznr djus okyk½ vkSj ,slk le; le; ij gks ldrk gS tc vki ^^lsok^^ dk bLrseky dj jgs gSA vki ;fn ,sls fdlh dSaisu vkSj izLrko esa lgHkkfxrk pkgrs gS rks vkidk ;g lgHkkxh gksuk iqjh rjg ls vkidh LosPNk ij gksxk ,oe~ Hkkx ysuk ;k uk ysuk vkidk Lof/kdkj gksxkA blds vfrfjDr] vki ,sls fdlh dSaisu vkSj izLrko ds fo"k; oLrq dks iqjh /;ku ls lkspsaxsa vkSj le>saxsa rFkk vPNh rjg ls i<+ vkSj le> ysus ds ckn gh viuh lgerh nsaxsaA ,sls dSaisu vkSj izLrko nsus okyks ds bLrseky djus dh viuh lsok vkSj ’krsZ gks ldrh gS rFkk izR;sd osclkbZV ds xzkgd lsok dh viuh uhfr gksrh gS] blds fy;s LikbZl ds Åij fdlh rjg dh ftEesokjh ugha gksxh] blls fdlh Hkh izdkj ds gq;s uqdlku] [kpZ ;k dher vkids vkSj rhljs i{k ds chp dh ckr gksxhA ;g lgHkkfxrk vkids vius uhft ftEesokjh ij gksxhA


    5-8 ,slk uk rks vki [kqn vkSj uk gh vius cnys fdlh vU; dks ¼i½bl osclkbZV dks rS;kj djus ;k ckWVuk ¼ii½ izfr cukus dh dqps"Bk] blesa cnyko] ifjorZu] vuqokn] LFkkukUrj.k] fc[ksjuk] fjolZ bUthfu;j] ¼iii½ bl ^^osclkbZV^^ dk fdlh Hkh izdkj ls d`f=e l`f"V] djsaxsa ;k djus nsaxsaA


    5-9 vki ,slh dksbZ lwpuk fdlh vU; ds lkFk uk gh lk>k djsaxsa] uk gh iznf’kZr djsaxsa] uk gh lr~dkfjr djsaxsa uk gh viyksM djsaxsa] tksfd%&


    ¼,½ fdlh vU; O;fDr ls lacaf/kr gS vkSj ftu lwpukvksa ij vkidk dksbZ vf/kdkj ugha gSA

    ¼ch½ tksfd iqjh rjg ls gkuhdkjd gks] nwljksa dks ijs’kku djus okyk gks] foLQksVd gks] fdlh vU; ds lEeku ds foijhr gks] vHknz gks] fdlh ds O;fDrxr Lora=rk dk guu djrk gks] v’yhy gks] cky;kSu ls lacaf/kr gks] vieku ys[kh; gks] ?k`.kkiw.kZ gks] ;k uLyokn ls] vkpkj vkSj f’k"Vkpkj ls vkifRrtud gks] mid’ku gks] /ku dk gsjk Qsjh] ;k tqvk ;k vU; fdlh Hkh rjg ds xSj dkuwuh dke ;k xSj dkuwuh rkSj ls ijs’kku djuk vFkok efgykvksa dks vHknz rkSj ls ^^efgykvksa ds vHknz :i.k ¼fu"ks/k½ fu;e 1986^^ ds varZxr :i.k djrk gksA

    ¼lh½ ftlls dksbZ Hkh ukckfyx dk fdlh Hkh rjg ls uqDlku gksA

    ¼lh½ fdlh isVsaV dk guu gksrk gks] fdlh ds VªsMekdZ] dkWihjkbZV vFkok fdlh Hkh vU; rhljs i{k ds ekfydkuk gd rhljs i{k ds O;kikfjd xksifu;rk dk vf/kdkj ;k izdk’ku dk vf/kdkj ;k ,dkarrk ds vf/kdkj dk vfrØe.k ;k fdlh Hkh rjg ds /kks[kk/kM+h ;k udyh] vFkok pksjh ds lkekuksa dk foØ; ls lacaf/kr gksA

    ¼Mh½ rrdkfyu izpfyr dkuwuksa ds fo:) gksA

    ¼bZ½ bLrsekydrkZ dks ,sls lwpukvksa ds ewy dk /kks[kk nsus okyk gksa vFkok muesa Hkze iSnk djus okyk gks ;k oSls lwpuk;sa tks cqjh rjg ls vkØed gS ;k izd`fr ls rqPN gSA

    ¼,Q½ fdlh vU; O;fDr dk izfr:i.kA

    ¼th½ dksbZ ,slh vU; lwpuk ftlesa lkQVos;j dk okbZjl ;k dksbZ vU; dEi;wVj dksM gS] dksbZ ,slh Qkby ;k izksxzke tks bl rjg ls cuk;k x;k gS fd vkidks miyC/k djk;s x;s lwpukvksa dks jksdrk gS] cckZn dj nsrk gS ;k fdlh dai;wVj L=ksr ds mi;ksfxrk ij vadq’k yxkrk gS ;k VªkstugkslZ] okeZ] VkbZe ckEc] bZlVj ,Xxl ;k fdlh vU; ds daI;wVj izksxzke ds lkFk fuf’pr rkSj ij NsM+&NkM+ djrk gS] muds ewY;ksa dk gzkl djrk gS] vU; ds vkWdM+ksa ;k O;fDrxr lwpukvksa dks izHkkfor djrk gSA

    ¼th½ Hkkjr ds ,drk] v[kaMrk] lqj{kk] lSU; lqj{kk ;k laizHkqrk vFkok vU; fe= jk"Vªksa ds lkFk ds laca/k dks izHkkfor djrk gS ;k 'kkafr O;oLFkk dks Hkax djus ds fy;s mdlkrk gS ;k fdlh vU; dks laKs; vijk/k ds fy;s mRizsfjr djrk gS vFkok fdlh vU; vf/kdkjh dks foospuk djus ls jksdrk gS vFkok fdlh vU; jk"Vª dks viekfur djus okyk gksrk gSA

    ¼vkbZ½ oSlh lwpuk;sa tks xyr] v/kwjs ;k Hkzked gSA


    6- lsok ds bLrseky ds fy[ks [kkl fgnk;rsa%& vki bl ckr ls lger gS vkSj blds fy;s viuh Lohd`fr nsrs gSa fd%&

    (i) vki vius }kjk miyC/k djk;s x;s futh tkudkjh ¼uke] Qksu uEcj] bZesy ,Mªsl] ?kj dk irk] tUe dh frfFk] fyax bR;kfn½ ds fy;s iqjh rjg ls [kqn gh ftEesokj gksaxsaA

    (ii) vkids }kjk bLrseky fd;s tk jgs lsok ds nkSjku ;fn bZaVjusV laidZ esa dksbZ nks"k vkrk gS ;k fctyh pyh tkrh gS vFkok vU; dksbZ leL;k vkrk gS rks blds fy;s LikbZl dh dksbZ ftEesokjh ugha gksxhA

    (iii) fdlh vkfFkZd laLFkku] cSad ;k isesaV xsVos dh lsok miyC/k djkus okys laLFkku ds }kjk euh ds fofue; esa gq;s fdlh Hkh rjg dh =qVh] O;o/kku ;k nsj ds fy;s LikbZl dh dksbZ Hkh tokcnsgh ugha gksxhA vkius bl ckr esa viuh Li"V lgerh nh gS fd vki ;g ekurs vkSj tkurs gS fd dksbZ Hkh vkWu ykbZu isesaV fdlh foRr laLFkku@ cSad @ isesaUV xsVos lsok miyC/k djkus okyksa ds ek/;e ls gksrk gS vkSj vki bu miyC/k djk;s tkus okys lsok esa gq;s fdlh Hkh =qVh] ?kkVk] [kpsZ] ns;rk ;k gkfu ¼izR;{k ;k ijks{k½ ds fy;s iwjh ftEesokjh ysrs gS rFkk LikbZl budh dksbZ ftEesokjh ugha ysxkA

    (iv) ftl fnu ls vkidk ;wtj ,dkmaV dk l`tu gksxk] ;k ftl fnu vkids ;wtj ,dkmaV ls vafre dk;ZokbZ dh xbZ gks] tks Hkh ckn dk fnu gks] ml fnu ls vkidk ;wtj ,dkmaV 12 ¼ckjg½ ekg ds fy;s oS/k gksxkA mijksDr oS/krk vof/k ds lekIr gksrs gh vkids ;wtj ,dkmaV dks cUn dj rn~uqlkj bldh tkudkjh vkidks ns nh tk;sxhA ;fn vki ,slh lwpuk izkIr gksus ds rhu ekg ds vUnj gels vuqjks/k djrs gS fd vkidk ;wtj ,dkmaV iqu% pkyw dj fn;k tk;s rks rr~{k.k Lor% vkids ;wtj ,dkmaV dk uohfudj.k ckjg ekg ds fy;s dj fn;k tk,xk] ugha rks bl ^^lsok^^ ds mi;ksfxrk ds nkSjku LikbZl dk ;g iw.kZ vf/kdkj gksxk og mijksDr rhu eghuksa dh vof/k ds lekIr gksus ds ckn muds ;wtj ,dkmaV esa miyC/k ’ks"k jkf’k dks tCr dj ysaA ,slh fdlh Hkh tCrh dh fØ;kfUor djus ds igys vkidks ;Fks"V le; fn;k tk;sxk de ls de bu 30 fnuksa ds vUnj vkidks ,l-,e-,l] ;k bZesy ds }kjk psrkouh nh tk;sxhA izR;sd oS/krk vof/k lekIr gksus ds i’pkr~ muds uohfudj.k dh izfØ;k oSlh vkSj mruh gh gksxh tSlk fd mijksDr eas of.kZr gSA

    (v) vkids fdlh rhljs i{k ds lkFk fØ;k’khyrk vFkok i=kpkj vkids vkSj ml rhljs i{k ds chp dk gksxk vkSj blesa lekghr gksxk iSlksa dk ysu nsu HkhA vki blls lger gS fd ,sls fdlh Hkh ckr ds fy;s LikbZl dh dksbZ Hkh ftEesokjh ugha gksxhA uk gh LikbZl dh dksbZ Hkh ns;rk gksxh ;fn og vkids vkSj fdlh vU; rhljs i{k ds e/; gq;s djkjukek ds otg ls gksrk gS vkSj blls vkidks dksbZ Hkh uqDlku gksrk gSA

    (vi) ’kqYd vk/kkfjr lsokvksa dk miHkksx djus ds fy;s vko’;d gS fd vki fu/kkZfjr ’kqYd tek djk;sA

    ¼,½ vki bl ckr ls lger gS fd lHkh izdkj ds ’kqYd ,oe~ izHkkj ftls izR;sd ‘’kqYd vk/kkfjr ^^lsokvksa^^ ds miHkksxrk ds vuqlkj fu/kkZfjr fd;k x;k gS mldh ns;rk vki ij Hkkjrh; :i;ksa esa gksxh] vxj vU;Fkk u funsZf"kr fd;k x;k gksA

    ¼ch½ LikbZ’k vko’;d lwpuk nsus ds ckn izpfyr fu;eksa ds vuqlkj fdlh Hkh le; ’kqYd ;k izHkkj esa dksbZ Hkh ifjorZu dj ldrk gS vFkok ’kqYd ;k izHkkj ns;rk ds vk/kkj esa ifjorZu dj ldrk gS vFkok u;s ’kqYd ;k izHkkj rRdkfyd izHkko ls ykxq dj ldrk gSA

    ¼lh½ lHkh eglqy] pUnk] ;k oS/kkfud izHkkj tks LikbZl dks vkids ns;rk ij oS/kkfud rkSj ij ykxq gksrk gS] vkids }kjk ogu fd;k tk;sxk] pkgs oks orZeku esa ;k Hkwrdky dk vFkok Hkfo"; esa gks] ftlesa tqekZus Hkh ’kkfey gksaxsa ;k fdlh Hkh vU; izdkj ds nkosaA

    ¼Mh½ dusDVhfoVh@usVodZ dh dher ftlesa ’kkfey gksaxsa fdUrq lhfer ugha gksaxsa ok;l dkYl] th-ih-vkj-,l- dks fØ;k’khy djuk] baVjusV izHkkj] ,l-,e-,l Hkstus ;k ikus dk izHkkj ;s lHkh vki ogu djsa vkSj ;g lsok miyC/k djkus okyksa }kjk r; fd;k tk;sxkA

    (vii) bl **okWysV** ds ek/;e ls [kjhns x;s fdlh Hkh mRikn esa gq;s fdlh Hkh izdkj ds [kjkch ;k fdlh Hkh fy;s x;s lsok tks fdlh rhljs i{k }kjk miyC/k djk;k x;k gks] ds fy;s LikbZl dh dksbZ ns;rk vFkok ftEesokjh ugaha gksxhA

    (viii) LikbZl dh fdlh Hkh fLFkfr] ifjfLFkfr esa ^^lsok** dh vuqiyC/krk dh ftEesokjh ugha gksxh ;fn og th-ih-vkj-,l@bZ-Mh-th-bZ-@3 th esa [kjkch vkus ds otg ls gks ;k bUVjusV ds dusDVhfoVh esa vlQyrk gS ;k MkmuyksM dh [kjkch ds otg ls vk;h gksA

    (ix) vki ;g le>rs gS vkSj tkurs gS fd ^^;wtj ,dkmaV** ls lacaf/kr ikloMZ vkSj vU; lwpuk;sa iw.kZr% xksiuh; gSA

    (x) vki blls lger gSa fd izkfIr ds rqjUr ckn vki viuk ikloMZ cny nsaxsa rFkk le; le; ij ¼izR;sd 15 fnu ij vuq’kaflr½ cnyrs jgsaxsaA

    (xi) vki blls lger gS fd izkfIr ds rr~dky ckn vki viuk ikloMZ fdlh nwljs ds lkFk lk>k djsaxsa rks bldh ftEesokjh LikbZl dh ugha gksxhA blds vfrfjDr vU; xksiuh; lwpuk;sa tksfd ^^;wtj ,dkmaV** ls lacaf/kr gS] vki nwljksa ds lkFk lk>k djrs gS ;k vki ;fn gekjs mijksDr ijke’kZ ds vuqlkj fu;fer varjky ij ikloMZ ifjorZu ugha djrs gSa rks bldh ftEesokjh gekjh ugha gksxhA

    (xii) vki ;g tkurs vkSj le>rs gS fd vkids ^^;wtj ,dkmaV**dk lh/kk laca/k vkids iathd`r eksckbZy Qksu dh la[;k ls gSA

    (xiii) ^^;wtj ,dkmaV** ds xSj vf/kdkfjd bLrseky gksus ij bldh dksbZ ftEesokjh LikbZl dh ugha gksxhA tSls fd vkids eksckbZy Qksu dk [kks tkuk] pksjh gks tkuk ;k fdlh vU; vukf/kd`r O;fDr }kjk vkids eksckbZy ;k lhe dk bLrseky djukA ,slh fLFkfr esa vkidk ;g nkf;Ro gksxk fd vki bldh lwpuk vfoyEc LikbZl xzkgd lsok dsUnz dks nsaxsa vkSj os vkids [kkrs dks vLFkk;h rkSj ij vfoyEc jksd nsaxsa vkSj ;g rc rd jgsxk tc rd fd vki ,d u;s lhe dkMZ ds lkFk mlh eksckbZy uEcj dks iqu% fØ;kfUor ugha dj ysrs gSA ;gk¡ /;kRo; gS fd vki fdlh Hkh rjg ds vius ^^;wtj ,dkmaV** ds xSj vf/kdkfjd bLrseky ds fy;s rc rd [kqn ftEesokj jgsaxsa tcrd fd vkius LikbZl xzkgd lsok dks mijksDr pksjh ;k [kks tkus dh lwpuk ugha ntZ djk ysrs gS vkSj vkidk vuqjks/k fd vkids ^^;wtj ,dkmaV** dks vo:) dj fn;k tk;s] dk;ZfUor ugha gks tkrk gSA

    (xiv) vki bl ckr ls lger gS vkSj viuh Lohd`fr Hkh nh gS fd LikbZl] ^^;wtj ,dkmaV** ds fdlh Hkh rjg ds nq:I;ksx ds fy;s ftEesokj ugha gksxkA

    (xv) LikbZl ds ikl ;g vf/kdkj lqjf{kr gksxk f dog fdlh ljdkjh vkns’k@ fu;ked laLFkku@ oS/kkfud izko/kkuksa ds vuqikyu djus gsrq ^^;wtj ,dkmaV** dks l`ftr djus ds fy;s cuk;s x;s izfØ;kvksa esa vFkok muds izpkyu esa le;kuqlkj ifjorZu dj ldrk gS vkSj blds fy;s og ^^vafre mi;ksDrk** dks lwfpr dj Hkh ldrk gS vkSj ugha Hkh dj ldrk gSA

    (xvi) ^^lsok;sa** vHkh rd ek= Hkkjr ds Hkksxksfyd {ksa= esa gh miyC/k djk;h tk jgh gSA vr,o O;fDr fo’ks"k ftldh vk;q 18 o"kksZ dh gS vFkok mlls vf/kd gS vkSj Hkkjr ds Hkksxksfyd {ksa= ds fuoklh gS os gh vius vkidksa bl lsok ds fy;s ukekafdr dj ldrs gSA LikbZl ds ikl ;g vf/kdkj lqjf{kr gS fd og vius osclkbZV ;k mlls miyC/k ^^lsokvksa** ij oSls O;fDr;ksa ds igq¡p dks vo:) djsxk ftudk eksckbZy uEcj vFkok vkbZ-ih- irk Hkkjr ls ckgj dk gSA

    (xvii) vki bl ls lger gS vkSj ;g vfHkdFku djrs gS fd vki dksbZ QthZ vkbZ-Mh-dk l`tu ugha djsaxsa uk gh dksbZ Hkh >wBk ;k QthZ izksQkbZy lwpuk LikbZl ds ^^lsokvksa^^ dks mi;ksx djus ds fy;s izsf"kr djsaxsaA

    (xviii) vki bl ckr ls lger gS fd ;fn vkids eksckbZy uEcj vFkok bZesy ,sMªsl esa ;k vU; fdlh foLr`r tkudkjh esa dksbZ Hkh ifjorZu gksrk gS rks mldh lwpuk vki vfoyEc LikbZl dks nsaxsaA vkids O;fDrxr lwpuk esa dksbZ cnyko gksrk gS rks bldh lwpuk vki gesa bl bZesy ij nsaxsa mcom.support@spicedigital.in

    (xix) LikbZl vkidks osc loZj ds fljs ij gqbZ fdlh rduhdh ;k ekuuh; =qfV ds fy, dksbZ {kfriwfrZ ugha nssxkA

    (xx) vki vius midj.k vkSj bUVjusV lsok ds fy;s iqjh rjg ls ftEesokj gS tksfd vkidk laidZ gekjs osclkbZV ls djrk gSA vki bl ckr ls lger gS fd ;fn vkids iathd`r eksckbZy la[;k vFkok bZesy ,Mªsl ;k vkids O;fDrxr Qyd esa dksbZ Hkh ifjorZu gksrk gS rks bldh lwpuk vki gesa bZesy }kjk bZesy ,Mªsl mcom.support@spicedigital.in ij nsaxsaA

    (xxi) vki bl ckr ls lger gS vkSj viuh Lohd`fr nsrs gS fd vki **lsokvksa** ds mi;ksfxrk ds nkSjku vkus okyh ^^VªaklsDluy eSlst** dh izkfIr ls tks bl lsok ls gh lacaf/kr gksaxsa] NwV dh ekax ugha djsasxsaA

    (xxii) vki blls lger gS vkSj bldh iqf"V djrs gS fd vki LikbZl dks ekaxh x;h lHkh tkudkfj;kW miyC/k djk;saxsa vkSj bu lwpukvksa esa ’kkfey gksaxsa oSlh lwpuk;sa tks O;fDrxr gks ;k ekfydkuk gd vkSj gdwd ls lacaf/kr gks ;k vkids fdlh Hkh gjdr ls fdlh vU; dks O;fDrxr uqDlku gqvk gks ;k vU; O;fDr ds lansgkLin gjdrksa ls osclkbZV izHkkfor gksaA


    7- lsok esa lq/kkj vkSj :dkoV%& LikbZl ds ikl ;g vf/kdkj lqjf{kr gS fd og ^^lsok^^ esa lq/kkj dj ldrk gS vFkok mls can dj ldrk gSA blds fy;s vkidks lwpuk nh Hkh tk ldrh gS vkSj ugha Hkh nh tk ldrh gSA LikbZl vius bl vf/kdkj dk iz;ksx dj ldrh gS vkSj og blds fy;s uk rksa vkids izfr vkSj uk gh fdlh Hkh vU; ds izfr fdlh Hkh rjg ls ftEesokj gksxhA vki ;g ekurs gS vkSj ;g rfLnd djrs gS fd LikbZl vkidks miyC/k djk;s x;s ^^lsok^^ ds fujUrjrk vkSj ^^osclkbZV^^ rd vkidh igqWp fcuk fdlh Hkh :dkoV ds cuh jgsxh ,slh dksbZ Hkh xkjUVh ugha nsrk gSA gekjs ^^osclkbZV^^ }kjk miyC/k djk;s x;s ^^lsok^^ esa O;o/kku dbZ rjg ds dkj.kks ls gks ldrk gS tksfd LikbZl ds fu;U=.k ls ckgj gks ldrs gSA


    8- vafre mi;ksxdrkZ ds lwpukvksa dk ,d=hdj.k% vki bl ckr ls lger gS vkSj ;g rLnhd djrs gS fd LikbZl vkidk vkbZ-ih- ,Mªsl vkSj vkids }kjk **osclkbZV^^ ds bLrseky dh lwpuk;sa vkils ,df=r dj ldrk gS ,oe~ LikbZl ,df=r lwpukvksa dk fuEukafdr bLrseky dj ldrk gSA

    • gekjs ^^osclkbZV^^ vkSj blds }kjk miyC/k djk;s x;s ^^lsok^^ ds csgrj lapkyu esa vkSj muds j[k j[kko esaA
    • oS/kkfud vko;drkvksa ds vuqikyu ;k dk;Zokgh ;k ;fn vko’;drk gq;h rks fdlh tkylkth dks jksdus ;k tkWp iM+rky djus esa ;k fdlh O;fDr dh lqj{kk dks lajf{kr djus esaA
    • LikbZl vkidh O;fDrxr rkSj ls bZafxr djus okyh lwpukvksa dk lk>k] vkiwfrZdrkZ] milaosnd] osuMjl ,oe~ vU; ds lkFk dj ldrk gS ftUgsa ge vius cnys dke djus gsrq fu;ksftr djrs gSA mnkgj.k ds rkSj ij LikbZl }kjk fdlh rhljs i{k dh lsok bZ&esy Hkstus ds fy;s yh tk ldrh gS ;k ekfZZdZVaax lgk;rk ds fy;s ;k xzkgdksa dks lsok miyC/k djkus ds fy;sA bu laLFkkvksa dh iSB vkids lwpukvksa rd ,d lhfer mn~ns’; ds fy;s gh gksxh ftuds fy;s mudh lsokvksa dks fu;ksftr fd;k x;k gSA oSls lHkh laLFkk ftudh iSB vkidh O;fDrxr lwpukvksa rd gS] gekjk muds lkFk dk djkj gS fd os vkidh lkjh lwpuk;sa xksiuh; j[ksaxsaA

    9- miyC/krk%

    9-1 LikbZl }kjk gj laHko ;g iz;kl gksxk fd mlds }kjk iznr dh x;h ^^lsok;sa^^ lnSo miyC/k jgsaA gkykafd vki ;g rLnhd djrs gS fd miyC/k djk;h ;s ^^lsok^^ bUVjusV lsok miyC/k djkus okyksa ds usVodZ ij vk/kkfjr gksrk gS vkSj blds fy;s LikbZl mu ij fuHkZj djrk gSA vr,o ^^lsok^^ dh miyC/kdrk ,oe~ xq.kork ij vlj mu ifjfLFkfr;ka ds otg ls gks ldrk gS ftl ij LikbZl dk dksbZ Hkh fu;a=.k ugha gSA bu ifjfLFkfr;ksa esa ^^lsok^^ ds miyC/krk esa gq;s fdlh Hkh rjg dk O;o/kku tks fdlh vU; rhljs i{k ds otg ls gqvk gS vkSj ftlds fy;s LikbZl dks mRrjnk;h ugha cuk;k tk ldrk gS vki LikbZl dks ftEesokj ugha Bgjk ldrs gSA


    9-2 vki bl ckr ls lger gS vkSj ;g rLnhd djrs gS fd fdlh ^^lsok^^ dh vumiyC/krk ;k ^^osclkbZV^^ ds Bhd rjg ls dke ugha djus dh ifjfLFkfr esa LikbZl dh dksbZ ftEesnkjh ugha curh gS mu dfri; ifjfLFkfr;ksa esa tSls fd ;q)] bZ’ojh; izdksi] ck<+] vkS|ksfxd v’kkafr] bR;kfnA bu otgksa ls ;fn dksbZ O;o/kku ^^lsok^^ esa gksrk gS ;k bUVjusV lsok iznkrk dh otg ls ;k fdlh Hkh vU; i{k ;k fcpkSfy;s ds otg ls tksfd vkidks ^^lsok^^ miyC/k djkrs gS rks ,sls fdlh Hkh O;o/kku ds fy;s vki LikbZl dks ftEesokj ugha cuk ldrs gSA


    10- iz.kkyh dh vko’;drk;s%&

    10-1 lsok ds mi;ksx ds fy;s vko’;d gS fd vkids ikl dksbZ ,d eksckbZy Qksu gks] dEi;wVj gks] ySiVki gks vFkok dksbZ Hkh ,slh vuq:i O;oLFkk gks ftlls vki baVjusV ls tqM+ ldrs gSA


    10-2 ;g vkidh ftEesokjh gksxh fd ;g lqfuf’pr djsa fd vkids ikl miyC/k midj.k lHkh vko’;d VsfDudy ekina.Mksa ds vuqlkj gS rkfd vkidh igq¡p gekjh lsok rd jgs vkSj vki mlds miyC/krk dk ykHk ys ldsaA


    11- lekiu

    fdlh Hkh ^^izpfyr fof/k** ds rgr dksbZ Hkh miyC/k mipkj dks njfdukj djrs gq;s LikbZl dks ;g vf/kdkj lqjf{kr gksxk fd og fdlh Hkh miyC/k ^^lsok** dks LFkk;h ;k vLFkk;h rkSj ij vkidks vuqiyC/k djk nsa] nsus ls euk dj nsa] lhfer dj ns]a ohjfer dj ns vFkok lekIr dj nas ;fn LikbZl dks ;g fo’okl gks tk;s fd ¼,½ vkius vius ^^lsok** ds bLrseky ds vf/kdkj dk nq:i;ksx fd;k gSA ¼ch½ ^^xksiuh;rk ds uhfr** ;k **’krksZ** dk mYya?ku fd;k gSA ¼lh½ vkius ,slh dksbZ gjdr dh gS ftlls orZeku esa iz;qDr dkuwu] fu;e ;k fofu;eksa dk mYya?ku gqvk gS ¼Mh½ vkius ,slh dksbZ dk;Zokgh dh gS ftlls orZeku esa ;k Hkfo"; esa LikbZl dks ;k mlls lacaf/kr fdlh rhljs i{k dks fdlh Hkh rjg dh {kfr gqbZ gks ;k {kfr dk vans’kk gks ldrk gSA bl rhljs i{k esa blesa ’kkfey gksaxsa vU; bLrsekydrkZ ;k LikbZl ds vkifrZdrkZ ;k vU; lsok iznkrk ;k ¼bZ½ vkius miyC/k ^^lsok** dk bLrseky fdlh vU; xSj dkuwuh dke djus ds fy;s fd;k gS ;k ,sls fdlh xSj dkuwuh dke dks djokus ;k enn djus ;k mdlkus ds fy;s fd;k gS ;k ¼,Q½ vkius LikbZl ds cxSj Li"V lgefr ds LikbZl vFkok ^^lsok** ls lacaf/kr dksbZ Hkh xksiuh; ;k ekfydkuk gd ls lacaf/kr lwpuk fdlh vU; ds lkFk lk>k fd;k gSA vki blls lger gS fd bl ^^lsok** ds mijksDr lekiu ds ckotwn LikbZl dks ;g vf/kdkj gksxk fd og vkids }kjk miyC/k djk;s x;s lwpuk dk bLrseky dj ldrk gSA


    12- nkf;Ro dh lhek%

    ^^vafre mi;ksxdrkZ** bl ckr dh rfLnd djrk gS fd LikbZl dk vf/kdre nkf;Ro 100@& :I;s ls vf/kd dk ugha gksxk vFkok vafre mi;ksxdrkZ }kjk fn;s x;s dher tksfd mlus ihNys 12 ekg ls fn;s gS] mu nksuks esa tks Hkh de gSA mijksDr nkf;Ro dh lhek esa LikbZl ds lkFk blesa ‘’kkfey gksaxsa blds vf/kdkjh] funs’kd] va’k/kkjd] deZpkjh] mi laosnd] ,tsUVl] ewy daiuh] lgksnj daiuh] lgk;d daiuhA fdlh Hkh izR;{k ;k ijks{k ;k dksbZ vU; uqDlku vkSj ?kkVk ¼blesa ’kkfey gksxk equkQs esa ?kkVk] vkWadM+ksa dk uqDlku] vkSj dke esa :dkoV½ ;k ifj.kkeLo:i ?kkVk] ;k dher ;k [kpsZ bu lcesa dksbZ Hkh ns;rk LikbZl daiuh dh ugha gksxhA pkgs og lafonk ds rgr gks ;k dksbZ vU; vid`R; ds dkj.k ls gksA ,slh fLFkfr esa vkidk ,dek= mipkj gksxk fd mu Hkwyksa dks lq/kkj fd;k tk;s vkSj ;g LikbZl ds vius foosdkf/kdkj ij fuHkZj gksxkA ;fn gekjs ^^osclkbZV^^ ds mi;ksfxrk] dke esa dksrkgh] lsok ds miyC/krk esa vlQyrk ;k gekjs osclkbZV ij fn;s x;s lwpukvksa ij vk/kkfjr vkids }kjk dksbZ d`R; fd;k tkrk gS rks mldh fdlh Hkh rjg dh tokcnsgh ;k ftEesnkjh LikbZl dh ugha gksxhA


    13- okjaVh dk vLohdj.k @ [kaMu

    13-1 bu ^^’krksZ^^ esa fo’ks"k rkSj ls mfYyf[kr phtksa ds vykosa] LikbZl ^^osclkbZV^^ ;k ^^lsok^^ ls miyC/k lwpukvksa ,oa lkexzh ij dksbZ okjaVh ;k vk’oklu dk vLohdj.k ,oa [kaMu djrk gSA vkidks bl ^^lsok** rFkk lsok ds ek/;e ls tks lwpuk;sa miyC/k djk;h tkrh gSA mu ij fuHkZjrk ds fy;s dksbZ vfHkO;Dr ;k miyf{kr okjaVh ;k xkjaVh ;k xq.koRrk dk dksbZ vk’oklu] izR;{k ;k vizR;{k rkSj ij ugha fn;k tkrk gSA LikbZl bu ^^lsokvksa** dsa lanHkZ esa lHkh izdkj dh vfHkO;Dr ;k miyf{kr] izR;{k ;k vizR;{k okjaVh dk vLohdj.k djrk gSA LikbZl bl ckr dh dksbZ xkjaVh ;k okjaVh ugha nsrk gS fd blds }kjk miyC/k djk;s x;s ^^lsok^^ ds dkj.k vkids eksckbZy Qksu] daI;wVj@ ySiVki ;k dksbZ vU; l{ke miknku ;k dksbZ vU; lsok tks vkids eksckbZy Qksu ij miyC/k gS ml ij dksbZ vk¡p ugha vk;sxhA vki bl ckr ls lger gS vkSj ;g rLnhd djrs gS fd vkidh bl ^^lsok^^ dk bLrseky tgk¡ rd fo/kh }kjk vf/kdre ekU; gS vki iqjh rjg ls [kqn ds ftEesokjh ls djrs gSA


    13-2 LikbZl bl ckr dh dksbZ xkjaVh ;k okjaVh ugha nsrk gS fd ^^osclkbZV** ;k ^^lsok;sa** O;o/kkueqDr] le;c)] lqjf{kr ;k =qfVghu rjhds ls dke djsaxh ;k ^^lsok;sa** gesa’kk miyC/k jgsaxh ;k ;s fdlh vuf/kd`r mi;ksx ls izfrjf{kr gksaxhA


    13-3 LikbZl uk rks bl ckr dk okjaVh nsrk gS vkSj uk gh xkjaVh fd vki ^^osclkbZV** vkSj blds }kjk miyC/k djk;s x;s lsokvksa dks lnSo vius vko’;drk ds vuqlkj gh ik;saxsaA blds lkFk gh lkFk LikbZl u rks bl ckr dh xkjaVh nsrk gS uk gh okjaVh dh blds }kjk vkids eksckbZy Qksu] ySiVkWi@ daI;wVj ;k mlds mi;qDr dksbZ va= ls miyC/k djk;s x;s lsok rduhdh [kjkch ls yxkrkj eqDr jgsxkA


    13-4 LikbZl u rks bl ckr dh xkjaVh nsrk gS vkSj uk gh nsxk fd ^^osclkbZV^^ ;k miyC/k djk;s x;s ^^lsok^^ lnSo fdlh Hkh rjg ds okbZjl ls vFkok fdlh vU; dksM ls eqDr jgsaxsa ftudh otg ls ^^lsok^^ dgha ls Hkh iznwf"kr gks ldrh gS ;k fouk’kdkjh rRo buesa vk ldrs gSA ;g vkidh ftEesokjh gksxh fd vki i;kZIr lqj{kk ds mik;ksa dk ifjikyu djsaA¼blesa ’kkfey gksaxsa ,aVh&okbZjl vkSj vU; lqj{kk mik;½ os vkids [kkl vko’;drk ds vuq:i gksaxsa vkSj ;g iz.kkyh ds lqj{kk vkSj fo’olfu;rk ds vuq:i gksxkA


    13-5 LikbZl dk ;g loZlqjf{kr vf/kdkj gksxk fd og vkids }kjk miyC/k djk;s x;s lwpukvksa dk iz;ksx bl lsok ds bLrseky ds nkSjku djsaA ;|fi budk iz;ksx iwoZ esa of.kZr ^^xksiuh;rk ds uhfr** ds rgr gh fd;k tk;sxkA


    14- HkjikbZ@{kfriwfrZ% vki LikbZl] blds vuqKkfIr] O;kikfjd lk>snkj vFkok lsok miyC/k djkus okys vkSj Øe’k% muds vf/kdkjh] funs’kd] va’k/kkjd] deZpkjh] milaosnd] ,stsaVl] ewy daiuh] lg;ksxh daiuh ,oe~ vU; lg;ksxh;ksa dks fdlh Hkh ekax] nkok bR;kfn ¼ftlesa vVkuhZ@fo/khd ’kqYd ’kkfey gS½ ds fo:) iwjh rjg ls HkjikbZ djsaxsa rFkk mijksDr lHkh dks ges’kk {kfriwfjr j[ksaxsa tks mRiUu gksrk gks vFkok lacaf/kr gks%


    • vkids }kjk ^^osclkbZV** ;k ^^lsok** ds mi;ksx ls]
    • vkids }kjk ^^osclkbZV@lsok** ds vukf/kd`r mi;ksx ls]
    • vkids }kjk mi;qDr ^^’krksZ** dk mYya?ku ;k fdlh rhljs i{k ds vf/kdkj dk mYya?ku ls ftlesa ckSf)d laink dk vf/kdkj Hkh ’kkfey gksxk
    • ;k vkids }kjk ^^izpfyr fof/k** ds fdlh mYya?ku lsA

    15- ’krksZ esa la’kks/ku% LikbZl }kjk le;≤ ls ^^’krksZ** esa la’kks/ku fd;k tk ldrk gSA buesa ’kkfey gksaxsa dksbZ ,d ;k lHkh nLrkost vkSj vU; mijksDr uhfr;ksa vkSj buesa cnyko ds fy;s dksbZ vko’;d ugha gS fd vkidks iwoZ esa lwfpr gh fd;k tk;sA vki blls lger gS fd vki ,sls fdlh Hkh cnyko dk vuqikyu djsaxsaA vkidk gekjs ^^lsok** esa iSB vkSj mlds miyC/krk dk fujUrj mi;ksx bl ckr dks bZafxr djsxk fd vki la’kksf/kr fd;s x;s ^^’krksZ** ls iwjh rjg lger gSA vlgefr ds fLFkfr esa vki ^^lsokvksa** dk bLrseky ugha djsaxsaA vkidks LikbZl }kjk ;g ijke’kZ fn;k tkrk gS fd vki le; le; ij lsok ds ^^’krksZ** dks t:j i<+ fy;k djsa D;ksafd buesa le; le; ij cnyko vkrs jgrs gSA


    16- iwjk djkjukek%& ^^xksifu;rk dh uhfr** dks ’kkfey djrs gq, ;s ^^’krsZ** og iwjh lafonk gS tks vkids vksj LikbZl ds e/; r; gqvk gSA vkSj ;g vkidsa }kjk ^^lsok** esa igq¡p vkSj mi;ksx dks lapkfyr djsxkA ;g lafonk iwoZ esa LikbZl vkSj vkids e/; gq;s vU; lHkh djkjukes tksfd ^^osclkbZV** vkSj mlds }kjk miyC/k djk;s x;s ^^lsokvksa** ls lacaf/kr gS dk LFkku ysrh gSA


    17- ’kkflr djus okys fu;e ,oe~ vf/kdkj {ksa=%

    17-1 bl djkjukesa ds lHkh ’krsZ Hkkjrh; fo/kh }kjk ’kkflr gksaxsaA vki vkSj LikbZl nksuks bl ckr ls lger gS fd fdlh Hkh erHksn ds fLFkfr esa nksuks dks fnYyh ds U;k;ky; dk vf/kdkj {ksa= ekU; gksxkA ;fn nksuks i{k esa mijksDr of.kZr ‘’krksZ ds pyrs dksbZ Hkh] fdlh Hkh rjg dk fookn mRiUu gksrk gS rks mlds lek/kku ds fy;s ,d e/;LFk gh fu;qfDr dh tk;sxh A bl e/;LFk dh fu;qfDr LikbZl }kjk fd;k tk;sxk vkSj muds dkedkt Hkkjrh; e/;LFkrk vf/kfu;e 1996 ds vUrxZr gksxkA e/;LFkk dk LFkku u;h fnYyh gksxk vkSj dk;Zokgh dk lapkyu vaxzsth Hkk"kk esa gksxkA bl e/;LFkk ds lHkh [kpsZ ml vUr bLrsekydrkZ }kjk ogu fd;k tk;sxk ftlus fdlh izdkj dk fookn [kMk fd;k gSA


    18- ’krksZ dk izFkfDdj.k ,oe~ vf/kR;tu%& LikbZl }kjk mijksDr es ls fdlh Hkh ^^’krZ** dks ;fn ykxq ugha fd;k tkrk gS rks bldk vFkZ ;g ugha gksxk fd LikbZl }kjk mijksDr esa ls fdlh Hkh ’krZ dk vf/kR;tu@ ifjR;kx dj fn;k x;k gSA ;fn dksbZ l{ke vf/kdkj dk U;k;ky; mijksDr ^^’krksZ** esa ls dksbZ Hkh izko/kku dks vfof/kekU; ikrk gS rks nksuks i{k bl ckr ls lger gksaxsa fd vnkyr ^^’krksZ** ds ea’kk tSls fd ijhyf{kr gks jgh gS & ds vk/kkj ij viuk fu.kZ; nsaxsa vkSj vU; lHkh ^^’krksZ** ds iqjs cy vkSj izHkko ds enn~sutj vius fu"d"kZ ij igqWapsaxsaA


    19- mRrjthfork% vki bl ckr ls lger gS vkSj iwf"V djrs gSa fd mijksDr ^^’krksZ** esa mYysf[kr {kfriwfrZ dh ’krsZ] xksiuh;rk dh ’krsZ] ns;rk dh lhek] okjaVks dk vLohdj.k@ [kaMu] nkok fuiVku izfØ;k ls lacaf/kr ’krsZ vkidks lnSo ekU; jgasxh vkSj ;s ^^lsokvksa** ;k fdlh le;kof/k ds lekfIr ds ckn Hkh vfLrRo esa jgsaxh rFkk izHkkoh gksxhA


    20- lecU/kn’khZ vki bl ckr ls lger gS vkSj viuh Lohd`fr Hkh nsrs gS fd vkids vkSj LikbZl ds e/; dk lEcU/k dksbZ xksiuh;rk ;k oS’okfld ;k vU; dksbZ [kkl lEcU/k ugha gSA


    21- f’kdk;r vf/kdkjh ,oe~ f’kdk;r dk lq/kkj%& lwpuk VsDuksykth vf/kfu;e 2000 ds rgr cuk;s x;s izo/kkuksa ds rgr f’kdk;r fuiVku inkf/kdkjh dk foLr`r fooj.k dqN bl rjg ls gS%

    uke % ekuo feukspk
    bZesy ,sM?l% manav.minocha @spicedigital.in; ?izfrfyfi% mcom. support @spicedigital.in ?
    le; % 10 cts izkr% ls lak/; 5 cts rdA
    dke ds fnu % lkseokj ls ..kq?j rdA tu NqfVV;ksa ds vykosA

    vkidks ;fn dksbZ Hkh f.kdk;r gS rks vki mldh fyf[kr lwpuk f.kdk;r vf/kdkjh dks mijksDr irs ij Hkst ldrs gS vkSj mijksDr f.kdk;r dh ,d izfr Hkstsaxsa notice@spicedigital.in ij vki ;fn pkgs rks gekjs xzkgd f.kdk;r fuiVku dh foLr`r v/;;u gekjs osclkbZV https://www.spicemudra.com/Customer_Grievance_Policy.html ij dj ldrs gSaA vki ;fn ;g ikrs gS fd osclkbZV ij miyC/k lwpukvksa ls vkids fdlh dkWih jkbZV dk mYya?ku gks jgk gS rks vki gels vuqjks/k dj ldrs gS fd mijksDr fo"k; oLrq dks gVk fy;k tk;sA blds fy;s vkidks mijksDr f.kdk;r fuiVku vf/kdkjh dks mijksDr irs ij lwfpr djuk gksxkA blds fy;s vkidks fueufyf[kr lwpuk;sa miyC/k djkus gksaxsaA


    1- vki vius ml dkWih jkbZV dke dks fpUghr djsaxsa ftlds ckjs esa vkidks fo.okl gS fd mlesa vkids vf/kdkj dk mYya?ku gks jgk gS ?`I;k vki vius dkWih jkbZV dk;Z dk foLr`r fooj.k ns vkSj lEHko gks rks mldh vf/kdkfjd

    2- fpfUgr djsaxa ftlls vkidks yxrk gS fd vkids vf/kdkj dk mYya?ku gks jgk gS vkSj ml lkexzh dk LFkku ?`I;k lkexzh dk foLr`r fooj.k blds lkFk ;w-vkj-,y Hkh layXu djsaxsa ;k dksbZ vU; lacaf/kr lwpuk ftlls fd ge ml lkexzh rd igqWp ldsaA

    3- vkidk uke] irk] nwjHkk"k la[;k] ;fn miyC/k gS rks bZesy ,sM?lA

    4- vki viuk ;g Hkh dFku nasaxsa fd vkidks ;g iw.kZ fo.okl gS vkSj vPNs fopkj ls ;g f.kdk;r fd;k tk jgk gS fd bLrseky fd;s tk jgs fo"k; oLrq ds iz;ksx djus dk vf/kdkj dkih jkbZV gksYMj us fdlh Hkh vU; O;fDr dks ugha fn;k gS vFkok fof/k }kjk Hkh ;g iz;ksx izkf/kd`r ugha gSA

    5- vki ;g Hkh dFku djsaxsa fd vkids }kjk izLrqr fd xbZ lwpuk,a lc Bhd gS] naM ds vf/kdre izo/kku dks Hkh vki bZafxr djsaxsa] vki ;g Hkh lwfpr djsaxsa fd D;k vki okLrfod ekfyd gS ;k muds }kjk izkf/kd`r fd;s x;s gSA


    22- vki ls ;g Hkh vuqjks/k gS fd ;fn vkidks mijksDr lsok ^^.krksZ** ;k ^^xksifu;rk ds uhfr** ;k ^^lsok** ls laca/kh dksbZ Hkh leL;k gS rks bZesy }kjk mcom.support@spicedigital.in ij vFkok nwjHkk"k la[;k% $919216346401] lkseokj ls ..kq?j dk;Z fnol ds nkSjku laidZ djsaxsa vkSj le; jgsxk lqcg 10 cts ls lkW; 5 cts rd flok; tu NqfVV;ksa] ;k gesa lh/ks fy[k ldrs gS%&


    LikbZl MhftVy fyehVsM
    ,l-Xykscy uksyst ikdZ
    e~ 19ch] lsDVj&125
    uks,Mk& 201301] mRrj izns.k HkkjrA
    /;ku nssa% vfer fuxe


    LikbZl fMftVy fyfeVsM ,d fyfeVsM daiuh gS] ;g Hkkjrh; daiuh fu;eksa ds rgr fo/khor iathd`r gSa bldk iathd`r dk;kZy; gS 60 Mh] LV?V uEcj lh&5] lSfud QkeZ] u;h fnYyh&110063] Hkkjr@ ,oe~ bl daiuh dk dkWjiksjsV dk;kZy;% ,l- Xykscy uksyst ikdZ] 19,] ,oe~ 19ch] lsDVj&125] uks,Mk&201301